Playing with a budget: our approach to safer gambling
Gambling with us should only ever cost the money you have set aside for entertainment. Play begins in the cashier, so the easiest moment to stay in control is before a deposit, not after a loss. Our minimum deposit is EUR 20, and nothing obliges you to deposit more than you planned.
Planning that amount, recognising when play has stopped being fun, using the tools in your account and knowing where independent help is available all belong together, whether the concern is your own play or that of someone close to you.
Decide the amount and the time before you deposit
Choose a sum you can afford to lose without touching rent, bills or savings, and treat it as spent the moment it reaches your balance. Decide in advance how long the session will last, too, because time passes quickly in live games and crash rounds. When the budget or the time is used up, the session ends, even if a win feels close. Winnings are no reason to raise tomorrow’s budget; if you want to withdraw them, bear in mind that our minimum withdrawal is EUR 50, so a small win may simply remain part of the planned amount. Keep bonus offers within the same plan: a match bonus increases the balance, but the wagering attached to it also means more time spent playing.
Signs that play is becoming a problem
Take it seriously if you deposit again to win back what you have just lost, or if sessions regularly run longer than you intended. Other signs are borrowing money to play, hiding how much you spend from people close to you, feeling restless or irritable when you cannot play, and losing interest in things you used to enjoy. Gambling to escape stress, loneliness or worry is a warning sign too. Any one of these signs is reason enough to pause and talk to someone you trust or to an independent helpline.
Tools you can use in your account
These measures help you keep play within your plan:
- Deposit limit. As a rule, you can set a limit per day, week or month.
- Self-exclusion. When a short break is not enough, self-exclusion is typically available for a longer stop.
- Our 24/7 live chat. Our team can talk you through limits and breaks at any hour.
- E-mail. If you prefer to have your request in writing, our support team also answers by e-mail.
How your payment choice affects control
The way you pay changes how easy it is to keep track of spending:
| Method | Effect on your budget |
|---|---|
| Paysafecard | Prepaid voucher, so you can only spend the value you bought |
| Visa or Mastercard | Every deposit appears on your card statement |
| Skrill or Revolut | A separate wallet keeps gambling money apart from everyday spending |
| Crypto | Our fastest payout route, which brings winnings out of the account within hours |
| Bank transfer | Payouts take 1–3 days, so allow for that before you count on the money |
Independent help for players
Help does not have to come from us. Independent services exist in many countries, and these kinds of support are worth looking for where you live:
- a national gambling helpline that you can call or message anonymously;
- the self-exclusion register of your country, if one exists;
- your doctor, who can refer you to specialist treatment;
- a debt advice service if gambling has left you with money problems;
- peer support groups where people share their own experience of stopping.
Protecting your account and device
Some protection is entirely in your hands:
- Use a password that you do not use for any other service, and change it if you suspect someone knows it.
- Sign out after every session on a shared computer or tablet.
- Do not save payment details on a device that other people use.
- Never give your login to another person, even for a single bet.
Keeping minors away from gambling
Our games are, as a rule, for players aged 18 and over, and the age limit matters at home as much as online. If children or teenagers use the same phone, tablet or computer, do not leave an account signed in and do not let the browser remember the password. Parental control software can block gambling content on devices that young people use. Talk openly about the difference between games of skill and games of chance, and keep vouchers and cards out of reach.
When you or a family member needs to talk
Before you call a helpline
Note down roughly how much you have spent in recent weeks and how often you have played. Helplines are there to help, not to judge, and concrete figures make it easier for an adviser to suggest the right next step.
If someone close to you plays
Family members and friends can contact helplines too. Speaking calmly about the money involved usually works better than blame, and support services can explain how to protect household finances.
Taking a break with us
You can reach our team at any time through the live chat. Tell us that you want to stop, and we will walk you through the options in your account.